SHIPPING, RETURNS & MORE
SHIPPING (Retail orders only)
Shipping costs cover the cost of protective packaging in addition to shipping fees. We offer free ground shipping for retail orders totaling $50 or more (continental US only).
Retail orders are typically processed within 3-5 days and ship from our Virginia warehouse via UPS or USPS. Please allow an additional 2-10 days for transit based on delivery location. Tracking, if available, is sent via email on the day your order ships.
We accept returns for exchange or refund within 30 days after the original order date. At our sole discretion after 30 days, we will offer an exchange or store credit only. Items must be in new, unused condition in original packaging. Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage
• in original packaging
• within 30 days of the order date
• must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Customer is responsible for all shipping costs if seller is not at fault.
PO Box 246
Montpelier, VA 23192
We're always just a click away! Email us with any questions or concerns. Our customer care department will be in touch, typically within 1 business day.
PRIVACY & SAFETY
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Eco-Logics, Inc.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Checks (wholesale only)
- Sorry, we do not currently accept credit cards
Resellers welcome! Contact us for wholesale approval and access.
Shipping rates for wholesale orders are calculated by weight and ship method.
Please allow up to two weeks to fulfill wholesale orders; fulfillment time is based on volume.